Ready to Launch Your Raffle?
Fill out the form below to get started—our team will guide you through setting up a compliant, high-impact raffle that drives donations and engages your community.
Frequently Asked Questions
Find answers to common questions about our platform.
How do I get started with your platform?
Getting started is simple. Click the “Get Started” button, fill out a brief form with your nonprofit’s name and contact information, and let us know which raffle format you’re interested in (e.g., 50/50, classic, team, or Donor Lottery Club). A member of our team will reach out to schedule a quick consultation—there’s no obligation—and guide you through account setup, compliance requirements, and best practices for launching your first campaign.
What kind of support can I expect once I sign up?
We provide dedicated assistance at every stage of your raffle. For Do-It-Yourself plans, our support team is available via email to answer questions about setup, ticketing, and compliance. For Done-For-You plans, you receive one-on-one guidance from a fundraising specialist who handles everything from permit filings to marketing strategy. In both cases, you’ll have access to step-by-step documentation, video tutorials, and a searchable knowledge base for quick answers.
How long does it take to launch a raffle after signing up?
If you choose the Do-It-Yourself plan, you can typically launch within 48–72 hours—once you’ve completed your account setup, entered your raffle details, and provided any required documentation. For Done-For-You clients, our team usually needs 5–7 business days to handle compliance filings, design your ticket page, and coordinate marketing materials. We’ll confirm exact timelines during your initial consultation, based on your organization’s needs and raffle complexity. Please note that if a state permit is required, the state may take up-to 10 business days to provide permit.
What are the compliance requirements I need to know?
Maine law requires manual ticket drawings and certain verification steps for online raffles. Our platform automates age checks, multi-step location verification, and payment method validation to ensure only eligible supporters (Maine residents using debit cards or digital wallets) can purchase tickets. You may also need a raffle permit from the state—our system guides you through permit applications and generates audit-ready documentation. Whether you Do-It-Yourself or outsource to us, we’ll help ensure you meet all legal obligations.
How customizable is my raffle page and messaging?
Your raffle page is highly customizable. You can upload your nonprofit’s logo, select brand-aligned colors, and write your own descriptive text. For ticket tiers and pricing options, you control everything—from early-bird specials to upsell offers. If you’re on the Done-For-You plan, our design team can create custom graphics, suggest messaging tweaks for maximum impact, and even develop email templates that reflect your organization’s voice and goals.
What kind of promotional tools are built into the platform?
Our platform includes referral systems, email marketing integration, and social sharing tools. Each supporter gets a unique referral link to share—earning bonus tickets for every new buyer they refer. You can schedule drip email sequences (e.g., launch announcements, mid-campaign reminders, last-chance prompts) directly from our interface. We also offer embeddable leaderboards and shareable graphics for social media to help you boost visibility and drive organic ticket sales.
How do I track ticket sales and campaign performance?
Once your raffle goes live, log in to our real-time admin dashboard to see up-to-the-minute metrics: total tickets sold, revenue generated, referral activity, and location verification logs. You can filter data by date range, ticket tier, or referral source to understand what’s working best. After the campaign ends, you’ll receive a comprehensive post-raffle report with gross revenue, platform fees, and net proceeds—making it easy to reconcile with your accounting and report to stakeholders.
What are the payment options for supporters, and how is security handled?
Supporters can purchase tickets using debit cards or digital wallets such as Apple Pay and Google Pay to comply with Maine regulations. If you enable Built-In Upsells, only debit card payments are accepted—digital wallets are not supported when upsells are active. Credit cards are automatically flagged and blocked by our card verification system, ensuring no prohibited payment types are accepted. We partner with a PCI-compliant processor to securely handle all transactions, encrypting payment data and following industry best practices. Your nonprofit never stores sensitive financial information—everything is tokenized and processed offsite for maximum security.
Can I run multiple raffles at the same time?
Yes. You can set up and manage multiple, concurrent campaigns—each with its own ticket numbering, start/end dates, and prize structure. The dashboard lets you switch between raffles instantly, view separate performance metrics, and handle each campaign’s compliance requirements independently. Whether you’re running a Classic Raffle alongside a Donor Lottery Club membership drive or hosting two seasonal raffles at once, our system keeps everything organized under one account.
How do I contact support if I need help?
For general questions or troubleshooting, email our support team at support@maineonlineraffles.com or call us at (207) 494-5424 during business hours. If you’re a Done-For-You client, you’ll also have a dedicated account manager—just reach out directly via the contact information provided during onboarding. Regardless of your plan, we aim to respond to all inquiries within one business day.
Need more information?
If you’re looking for additional details or have specific concerns, feel free to contact us.
